Change management has become an important practice area for Coza. Two engagements of significance are:
International Telecommunications Company and a Large Health Care Company.
Coza was responsible for the total implementation of a change management procedure. We put all the procedures in place, selected the software and trained the staff. Once the procedures were in place, we ensured that the program was being used effectively.
Information Technology Systems Planning
Large Multi-line Insurance Company; Large Multi-state Energy Company.
Coza was responsible for developing an information system plan that integrated with the business plan. Working with both the IS organization and executives within the business organization, we developed three-year strategic plans.
Many of our clients use Coza to manage specific projects within their company. In many instances, we have managed the client's staff and in some cases, we have managed a combination of both. All of these projects had defined deliverables and delivery dates.
For example, we are currently engaged by emerging healthcare company to manage their most important project. Coza also was responsible for managing an imaging system project. We managed the software and hardware vendor as well as the client’s personnel.
Data Center Relocation - Fortune 500 Company
This company had outgrown their data center. We were hired to help them with an interim plan to stay in their existing data center, concurrently, we conducted a nationwide search for a new location. We are now engaged to actually relocate the center.
Coza managed this relocation completely. We conducted a nationwide search, selected the location, built and relocated the data center and all telecommunications with no disruption to the account.
Transition / Turnaround Management
Many clients have hired us to fill interim management positions within the organization. We have filled positions as Data Center Manager, Database Manager and Telecommunications Manager.
For a large financial services organization, we conducted an assessment of their voice communications support strategy.
Remote Console Relocation - Large Financial Services Company
Coza managed a project that relocated the data center console to another physical location. We were responsible for selecting software, training the employees, and constructing and relocating the new console area.